Good to Know

We require a minimum of 3 days’ notice for all online orders. The cut-off is midnight three days before your collection date, so you can place your order any time up until 11:59pm on that day. As everything is freshly prepared, we recommend ordering as early as possible, particularly for weekends and special occasions, to avoid disappointment.

Simply select your preferred available date when placing your order online. If a date isn't showing, it usually means we're fully booked or unavailable that day.

Feel free to get in touch! Depending on our existing bookings, we may still be able to accommodate your order, so it's always worth asking.

If you'd like to make any changes, please contact us as soon as possible. We'll always do our best to help, although changes will depend on how far along we are with preparing your order.

All orders are available for collection from our Pickle & Honey HQ, located at Seghill Road End, Dudley, NE23 7BE. Collection details will be confirmed with your order.

Yes! We offer local delivery for orders of £75 or more, with a delivery charge calculated according to distance. You'll be able to check delivery availability and costs when placing your order.

We're normally closed on Sundays and Mondays, so these dates won't usually be available to book online. If you're planning something special on one of these days, feel free to get in touch and we'll see what we can do.

Each platter has an estimated serving guide listed in its description. These are approximate, as portions will naturally depend on individual appetites and whether you're serving other food alongside.

Our platters are carefully put together with a selection of ingredients that complement one another. If you'd like to request a change, please get in touch before ordering and we'll let you know what's possible.

We always aim to recreate our platters as closely as possible to the photographs shown. However, as we use fresh and seasonal ingredients, some items may vary depending on availability. Any necessary substitutions will be of a similar quality and value.

Many of our products contain fresh, perishable ingredients and will need to be kept refrigerated. Please follow the storage instructions provided with your order, and keep chilled items refrigerated until you're ready to enjoy them.

As our products contain different ingredients, storage times can vary. You'll receive relevant storage and consumption guidance with your order. For the best experience, we recommend enjoying our freshly prepared platters as soon as practical.

Full allergen information is available upon request before ordering. If you have any questions about ingredients or dietary requirements, please get in touch before placing your order.

We offer a selection of products suitable for different dietary preferences, including vegetarian and vegan options. Please check the individual product descriptions or contact us if you have any questions.

We take food allergies very seriously. However, our kitchen handles a range of allergens, and ingredients are prepared and stored within a shared space. Although we take care when preparing every order, we cannot guarantee the complete absence of allergen cross-contact. If you have a severe allergy, please contact us before ordering so we can discuss whether we're able to accommodate your requirements safely.

From weddings and birthdays to baby showers, private celebrations and corporate events, we offer bespoke catering for all kinds of occasions. Whether you're planning something relaxed or a more formal gathering, we'd love to hear about it.

Our bespoke event catering setups are available for a minimum of 20 guests. For smaller gatherings, our ready-to-order platters are a lovely alternative.

Cheese and charcuterie event setups start from £12.50 per person, and general catering starts from £15 per person. Final prices depend on your chosen menu, number of guests, location and setup requirements. Every event is different, so we'll provide a personalised quote based on what you're looking for.

Absolutely! Our event catering is tailored to your occasion, and we'll work with you to create a menu that suits your guests.

We understand that plans can change. If you need to cancel, please contact us as soon as possible. As our food is freshly prepared and ingredients are often ordered specifically for your booking, our cancellation terms will depend on the notice given and the type of order placed. Please refer to our full Terms & Conditions for further information. Your statutory consumer rights are unaffected.

If your plans change, please get in touch as soon as possible. We'll do our best to accommodate a new date, subject to availability and how far in advance the request is made.